In this Fax.com review, we introduce you to yet another online faxing service brought to you by J2 Global. Fax.com is a service that allows you to send and receive faxes via email or the web, using your computer or any handheld device. The service is easy to use and makes sending and receiving faxes as easy as 1, 2, click.

Fax.com homepage

How Fax.com Works

Fax.com proudly states that it takes just 2 minutes to become a subscriber and start faxing. The service does not offer plans for businesses of different sizes but instead has a single offer for everyone from individuals to larger companies.

The service allows you to send and receive faxes via email or manage your faxes straight from your Fax.com account. Both methods allow you to handle your faxes basically the same way you handle all your emails, so you can use the service problem-free even without any previous experience.

With Fax.com, you get a local or toll-free fax number, depending on your preferences. Unfortunately, international fax numbers are not available, but international faxing is an option, although it comes with additional charges. Information about the charges is not available on the website and you need to contact customer support in order to get the details.

Fax.com Works

Getting Started With Fax.com

In this section of our Fax.com review, we will go over the process of sending and receiving files via this service. As suggested above, you need to be a subscriber in order to use the service. You simply need to create an account, pay the fees, and choose a fax number.

Fax-com Started

Sending and receiving faxes via email is perfectly simple. To send a fax, you need to create a new email, enter the recipient’s fax number followed by @fax.com into the address field, attach the files you want to fax, and click send. All the incoming faxes go straight to your email inbox.

In order to send and receive faxes via Fax.com website, you need to log into your account. To send a fax, just click the Send A Fax button available on the My Folders screen, select a contact from your address book or enter a new one, fill out a simple form, including the subject and message fields, and attach the files you want to fax. Click Send and you are done. To view your received faxes, just log in and go to your Inbox, where you can view your faxes by clicking the View Fax icon.

The interface may be a bit dated, but keeping in mind its extreme ease of use, we do not consider this to be a major downside to the service, although a more modern interface would be a welcome change.

Features

Fax.com does not boast any unique features that would impress its users. On the other hand, it does offer all the basics you need in order to successfully manage your incoming and outgoing faxes. The service supports a variety of the most popular file formats, including PDF, TIF, Microsoft Word, Excel, and PowerPoint, RTF, GIF, and PNG.

Easier access to your fax contacts is enabled through Online Address Book, where you can store all your contacts. Fax.com allows you to add custom headers and cover pages to your faxes. Your faxes are securely stored in your online account for 30 days for free, after which you are charged a small fee. To avoid paying the fee, be sure to choose the automatic 30-day fax deletion option available in the account settings.

You can share your account with as many people as you wish by adding their email addresses to your account. Some of the more advanced features include time zone stamping, fax forwarding, auto-resend, and online reporting. The service is mobile-optimized, so you can manage your faxes on the go.

Pricing

As we mentioned previously in this Fax.com review, unlike most other online faxing services, Fax.com offers only one subscription plan. It costs $9.99 per month, plus the one-time setup fee of $9.99 charged as soon as you subscribe. Included in your monthly subscription are 300 inbound or outbound fax pages. While other services determine how many pages you can send and how many pages you can receive, Fax.com only determines the number of pages available in total, which is rather convenient, as some users may send more fax pages than they receive and vice versa. After you use up the 300 pages included in your monthly subscription, each subsequent page you send or receive until the end of the month costs $0.12, which is slightly above average (the standard is $0.10 per page).

Fax com pricing

You can add extra fax numbers whenever you want, with each new fax number coming with the same charges as the first number ($9.99 per month) and 300 fax pages per month.

User Experience & Satisfaction

From what we could see while researching for this Fax.com review and based on the experience of its users, Fax.com is not a service that aims to wow its clients. It is characterized by maximum simplicity and great ease of use, which is something numerous users appreciate. Therefore, while its modest set of features is not exactly worth praising, most users agree that sending and receiving faxes via Fax.com is as easy as it should be.

The negative user reviews mostly focus on issues regarding cancellations. According to the claims of some users, it may take longer than expected for the cancellation to be processed and the support staff may not always be too eager to help you stop using the service.

Fax-com User Experience

You should also keep in mind that your subscription is automatically renewed and you may not get a notification prior to renewal, so be sure to cancel on time if you want to avoid being charged for another month.

Customer Support

Fax.com offers support via email and phone. If you are a new customer, you can browse its less-than-extensive FAQ section, submit your question via the contact form on the website or opt for the toll-free phone support. Existing users get access to the Support Center, which enables you to browse billing and technical FAQs, create and submit support tickets, and contact the support staff via email. Of course, existing users can make use of the toll-free phone support as well.

As far as the quality of the customer support is concerned, we are not too satisfied, as the members of the staff do not do their best to provide concrete answers and actually help customers solve the issues they are experiencing. This is definitely something Fax.com should work on. The absence of 24/7 live support is equally disappointing.

Pros
  • Extreme ease of use
  • Send and receive faxes via email or the web
  • 300 incoming/outgoing fax pages included in the monthly subscription
  • Local and toll-free fax numbers available
  • Straightforward pricing
  • Nice set of basic features

Cons

  • Only one subscription plan that may not suit all clients’ needs
  • Extra fee for storing faxes for more than 30 days
  • International fax numbers not available
  • Less than satisfactory customer support
  • Setup fee

Bottom Line

What we liked about Fax.com is that it is incredibly easy to use and offers a pretty good set of basic features, although nothing that would blow us away. It offers only one subscription plan, which makes it easy to understand how much you pay in total, but this plan may not work for everyone. We believe that introducing multiple plans could make the service better suited for clients with different needs. Customer support is not available 24/7 and it is definitely less than perfect. The price of the monthly plan is reasonable, although we would be happier if the service did not charge the setup fee. All in all, Fax.com is not an impressive service, but it is reliable, efficient, and a good option for people who just want an easy way to send and receive their faxes online.


Fax.com Rating

Our ratings are the result of an objective and independent evaluation of Fax.com, generating the final rating that reflects the overall quality of the company. Ratings may change as the service changes.

Ease Of Use
Service Quality
Features
Customer Support
Value For Money
Final Rating8.4/10

User Reviews (3)

    Fax.com user rating based on 3 user reviews.

    The reviews listed below reflect the opinions and experiences of real users and are in no way influenced by the reviewed companies. Before publishing each review, our team checks whether it was submitted by an actual user in an effort to prevent false or spammy reviews.

  • Submitted By Tim Young on 11/25/2017
    An average faxing service that gets the job done. Could be cheaper.
    Reply
  • Submitted By Anna Lot on 08/29/2017
    Really easy and simple, no problems so far, except for a couple of faxes that took forever to send.
    Reply
  • Submitted By Deborah Rand on 06/11/2017
    How hard can it be to hire someone who can actually answer questions politely? Awful customer service, just awful.
    Reply

Fax.com Coupons

We found 0 verified Fax.com promo codes for April, 2018.

There’s no Fax.com coupons or discounts right now.

Compare

If you like Fax.com but aren’t sure whether they are truly the ideal choice for you, you may want to take a look at our comparisons below to discover if one of their competitors is more suitable for you.

Fax.com Review
Updated : 2018-04-18
Rating : 8.4/10
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