Fax.com Review - UPDATED Jan 2018
In this Fax.com review, we introduce you to yet another online faxing service brought to you by J2 Global. Fax.com is a service that allows you to send and receive faxes via email or the web, using your computer or any handheld device. The service is easy to use and makes sending and receiving faxes as easy as 1, 2, click.
How Fax.com Works
Fax.com proudly states that it takes just 2 minutes to become a subscriber and start faxing. The service does not offer plans for businesses of different sizes but instead has a single offer for everyone from individuals to larger companies.
The service allows you to send and receive faxes via email or manage your faxes straight from your Fax.com account. Both methods allow you to handle your faxes basically the same way you handle all your emails, so you can use the service problem-free even without any previous experience.
With Fax.com, you get a local or toll-free fax number, depending on your preferences. Unfortunately, international fax numbers are not available, but international faxing is an option, although it comes with additional charges. Information about the charges is not available on the website and you need to contact customer support in order to get the details.
Getting Started With Fax.com
In this section of our Fax.com review, we will go over the process of sending and receiving files via this service. As suggested above, you need to be a subscriber in order to use the service. You simply need to create an account, pay the fees, and choose a fax number.
Sending and receiving faxes via email is perfectly simple. To send a fax, you need to create a new email, enter the recipient’s fax number followed by @fax.com into the address field, attach the files you want to fax, and click send. All the incoming faxes go straight to your email inbox.
In order to send and receive faxes via Fax.com website, you need to log into your account. To send a fax, just click the Send A Fax button available on the My Folders screen, select a contact from your address book or enter a new one, fill out a simple form, including the subject and message fields, and attach the files you want to fax. Click Send and you are done. To view your received faxes, just log in and go to your Inbox, where you can view your faxes by clicking the View Fax icon.
The interface may be a bit dated, but keeping in mind its extreme ease of use, we do not consider this to be a major downside to the service, although a more modern interface would be a welcome change.
Fax.com does not boast any unique features that would impress its users. On the other hand, it does offer all the basics you need in order to successfully manage your incoming and outgoing faxes. The service supports a variety of the most popular file formats, including PDF, TIF, Microsoft Word, Excel, and PowerPoint, RTF, GIF, and PNG.
Easier access to your fax contacts is enabled through Online Address Book, where you can store all your contacts. Fax.com allows you to add custom headers and cover pages to your faxes. Your faxes are securely stored in your online account for 30 days for free, after which you are charged a small fee. To avoid paying the fee, be sure to choose the automatic 30-day fax deletion option available in the account settings.
You can share your account with as many people as you wish by adding their email addresses to your account. Some of the more advanced features include time zone stamping, fax forwarding, auto-resend, and online reporting. The service is mobile-optimized, so you can manage your faxes on the go.
As we mentioned previously in this Fax.com review, unlike most other online faxing services, Fax.com offers only one subscription plan. It costs $9.99 per month, plus the one-time setup fee of $9.99 charged as soon as you subscribe. Included in your monthly subscription are 300 inbound or outbound fax pages. While other services determine how many pages you can send and how many pages you can receive, Fax.com only determines the number of pages available in total, which is rather convenient, as some users may send more fax pages than they receive and vice versa. After you use up the 300 pages included in your monthly subscription, each subsequent page you send or receive until the end of the month costs $0.12, which is slightly above average (the standard is $0.10 per page).
You can add extra fax numbers whenever you want, with each new fax number coming with the same charges as the first number ($9.99 per month) and 300 fax pages per month.
User Experience & Satisfaction
From what we could see while researching for this Fax.com review and based on the experience of its users, Fax.com is not a service that aims to wow its clients. It is characterized by maximum simplicity and great ease of use, which is something numerous users appreciate. Therefore, while its modest set of features is not exactly worth praising, most users agree that sending and receiving faxes via Fax.com is as easy as it should be.
The negative user reviews mostly focus on issues regarding cancellations. According to the claims of some users, it may take longer than expected for the cancellation to be processed and the support staff may not always be too eager to help you stop using the service.
You should also keep in mind that your subscription is automatically renewed and you may not get a notification prior to renewal, so be sure to cancel on time if you want to avoid being charged for another month.
Fax.com offers support via email and phone. If you are a new customer, you can browse its less-than-extensive FAQ section, submit your question via the contact form on the website or opt for the toll-free phone support. Existing users get access to the Support Center, which enables you to browse billing and technical FAQs, create and submit support tickets, and contact the support staff via email. Of course, existing users can make use of the toll-free phone support as well.
As far as the quality of the customer support is concerned, we are not too satisfied, as the members of the staff do not do their best to provide concrete answers and actually help customers solve the issues they are experiencing. This is definitely something Fax.com should work on. The absence of 24/7 live support is equally disappointing.
- Extreme ease of use
- Send and receive faxes via email or the web
- 300 incoming/outgoing fax pages included in the monthly subscription
- Local and toll-free fax numbers available
- Straightforward pricing
- Nice set of basic features
- Only one subscription plan that may not suit all clients’ needs
- Extra fee for storing faxes for more than 30 days
- International fax numbers not available
- Less than satisfactory customer support
- Setup fee