eFax VS MyFax

UPDATED Jul. 2018

While all online faxing services promise to provide fast, stress-free, and affordable faxing, the ugly truth is that many of them fail to meet customers’ expectations and live up to their own promises. MyFax and eFax may not be flawless, but they definitely offer services of above-average quality.

This MyFax vs. eFax comparison allows you to find out what these two solutions excel at, which aspects of their services they should work on, and finally, which one of them is more worthy of your time and money.

Side by Side Comparison

SUPPORTED PLATFORMS
Web-Based
Desktop Version (Windows)
Desktop Version (Mac)
Desktop Version (Linux)
IPhone App
Android App
SERVICE HIGHLIGHTS & FEATURES
Outgoing Pages/Month
Incoming Pages/Month
Toll-Free Number
International Number
Fax Storage
Default File Format
Supported File Formats
Address Book
Electronic Signature
Send Faxes To Multiple Numbers
Receive Faxes To Multiple Emails
Receive Multiple Faxes Simultaneously
Receive Faxes When Offline
Auto Re-Send
Fax Forwarding
Time Zone Stamping
Cloud Service Integration
Large File Sharing
Schedule Delivery Time
SMS Alerts
PLANS & PRICING
Subscription Plans
Setup Fee
Page Overage Charge
Discounts
Free Version
Free Trial
CUSTOMER SUPPORT
Email Support
Phone Support
Live Chat
Knowledge Base
 
Yes
Yes
Yes
Yes
Yes
Yes
 
150
150
Yes
Yes
Yes
PDF
Yes
Yes
Yes
No
No
No
No
N/A
N/A
N/A
Dropbox, iCloud, Google Drive, and other third-party
3GB
No
No
 
Yes
$10.00
$0.10
No
No
No
 
Yes
Yes
No
Yes
$16.95
 
Yes
Yes
Yes
Yes
Yes
Yes
 
100
200
Yes
Yes
Yes
PDF
178
No
No
No
No
No
No
Yes
Yes
N/A
No
No
No
No
 
Yes
No
$0.10
No
No
Yes
 
Yes
Yes
No
No
$10.00

Ratings

An online faxing service is supposed to make it easier for you to handle your business communication. In order to do so, it needs to be easy to use, provide a high quality of service, offer a range of useful features, have excellent customer support, and provide good value for your money along with a satisfactory overall experience. When comparing online faxing services, we pay attention to all of these qualities and the service that better fits the description above is the winner of our comparison.

Ease Of Use
Service Quality
Features
Privacy & Security
Value For Money
Final Rating8.7/108.9/10

 

Ease Of Use

Both MyFax and eFax are characterized by great ease of use. They make sending and receiving faxes as easy as handling your emails. However, both services need to work on improving their antiquated user interfaces, which is why they have received somewhat lower scores on this criterion. That being said, MyFax is slightly more user-friendly and easier to navigate.

Service Quality

We have no major complaints when it comes to the quality of the faxing services provided by these companies. Sometimes, the faxes may take a bit longer to send, but this is hardly unusual and it did not significantly impact the services’ scores. On the other hand, we were not entirely satisfied with their customer support systems, which is one of the major reasons why they did not get perfect scores on this criterion.

Features

MyFax offers local, toll-free, and international fax numbers, allows you to send 8 documents in one fax, supports 178 different file formats, offers handy mobile apps, automatic resend, and delivery confirmations via email, as well as easy contact import and export, faxing from 5 email addresses with one account, and sending one fax to as many as 50 recipients. The set of features offered by eFax is slightly more limited but does include the electronic signature feature that MyFax lacks.

Privacy & Security

Both MyFax and eFax safely store your faxes online and protect them with a layer of encryption. However, we do not consider the PIN codes provided by eFax to be safe enough, which is why we always advise users to change them as soon as they receive them. As far as MyFax is concerned, we encountered a few complaints from users who claim that their private information was mishandled after they canceled the service. While complaints like these are not numerous, they did negatively affect the service’s score, as we take customer privacy and security very seriously.

Value For Money

What we like about MyFax is that it does not charge a setup fee. However, even after we factor in the setup fee charged by eFax, our calculations clearly indicate that eFax does offer somewhat better value for your money.

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